Jan 15 2012

CallRex Call Recording enhanced for Lync

telrex callrex callrecordingCallRex 4.2 adds expanded Microsoft Lync integration, RT Audio codec support, and simplified deployment process.

January 10, 2012 –Today Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, announced the release of version 4.2 of CallRex Call Recording™ software. Features included in version 4.2 are focused on bringing enterprise-ready quality management solutions to companies using Microsoft Lync as their unified communications solution.

CallRex Call Recording software includes expanded integration options for Lync environments to include both active conference-based and passive call recording methods. Active call recording is a server-side solution that does not require client-enabled software, and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording now works with the benefits of support for Microsoft Corp.’s native audio codec, Real Time (RT) Audio. CallRex Call Recording version 4.2 has also been given an updated installation package for a simplified and shortened deployment process. Tellrex Lync integration page.

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By admin • Advanced, Contact Center, EU, IntBlog, ISV, ITpro, Manager, Webpage • 0

Jan 13 2012

PeterConnects Attendant for Lync

peterconnects attendantA powerful operator station allowing fast and easy handling of large numbers of phone calls. Easy to use, with a range of smart features for flawless call handling. See: Youtube video

Easy call handling using keyboard or mouse

All actions, such as answering calls, placing on hold, transferring, conferencing in another caller and setting up conference calls are easy to perform.

Combining telephone directories from different sources

Telephone directories can be compiled from up to 10 sources. All common database link standards are supported. The telephone directory is synchronized with the sources on a daily base. The telephone list can optionally be made available on the telephones of all users or on the intranet (using Click-to-dial).

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By admin • Advanced, Enduser, EU, IntBlog, Intro, ISV, ITpro, Manager, Webpage • 0

Jan 5 2012

Grafisch Lyceum Rotterdam (GLR) implementeerd Lync Mobile-client

GLR implementeert Microsoft Lync Mobile-client voor iPhone, iPad, Android en Windows Phone 7.5

yaguti glr reference
Het Grafisch Lyceum Rotterdam met ongeveer 4000 studenten & 400 medewerkers had al Microsoft Lync oplossing volledig ingevoerd als communicatie oplossing.

Alle medewerkers en studenten van het GLR kunnen nu gebruik maken van de kracht van Microsoft Lync op hun mobiele apparaat. Via hun mobiel kunnen zij onder andere gebruikmaken van geavanceerde functies voor aanwezigheid, expresberichten, audiovergaderingen en telefonische gesprekken, geïntegreerd met de GLR infrastructuur. Als eerste onderwijs instelling in Nederland.

Mobile-clients voor Microsoft Lync

Volgens de voorzitter van het Collega van Bestuur Fred van Vliet is door het invoeren van Microsoft Lync, de mobiliteit en de bereikbaarheid van de medewerkers van het GLR gemaximaliseerd. Het GLR gaat ook de kracht en de functionaliteit van Microsoft Lync inzetten voor inhoudelijk onderwijs.

Steeds meer mensen gebruiken hun mobiele telefoon als enige telefoon. Mobile-clients voor Microsoft® Lync™ 2010 brengen alle voordelen van Unified Communications naar uw mobiele telefoon, inclusief rijke beschikbaarheidsinformatie, audioconferencing en toegang tot meerdere communicatiemethoden, en dit alles via één gebruiksvriendelijke interface.

De belangrijkste functionaliteit op een rijtje:

  • Bekijk de beschikbaarheid van collega’s in realtime en selecteer de beste manier om met hen te communiceren: via een expresbericht, een e-mailbericht of een telefoongesprek.
  • Maak direct verbinding met telefonische vergaderingen in Lync. U hoeft geen lange numerieke wachtwoordcodes of vergaderingsnummers meer in te voeren.
  • Start en ontvang gesprekken met alleen uw Enterprise Voice-nummer (Lync-id). Hierdoor kunt u via één consistente identiteit met anderen communiceren.
  • Lync 2010 voor Windows Phone biedt TLS (Transport Layer Security) en beveiliging van het perimeternetwerk en interne netwerk zonder dat er VPN nodig is. De communicatie is dus veilig, waar u ook bent of welk netwerk u ook gebruikt.

Yaguti

De Lync en Netwerk specialisten, hebben de implementatie in december 2011 gedaan. In dezelfde week dat de clients en server software beschikbaar kwam!

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By admin • CustomerCase, Enduser, Intro, ITpro, Manager, NL, Uncategorized, Webpage • 0

Jan 3 2012

AudioCodes SmartTAP Call Recording for Lync

audiocodes callrecordingSmartTAP enables recording of calls for compliance, liability, quality assurance, security and sales verification. The system allows users to select who to record, and when to record. SmartTAP is easily configured to record calls by individual users or by specific device.

In addition to Microsoft Lync and Office Communications Server R2, SmartTAP integrates with many popular IP Phone Systems, including those of Cisco and Avaya AES. Utilizing AudioCodes’ TDM and IP hardware and software.

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By admin • Advanced, IHV, IntBlog, ITpro, Manager, US, Webpage • 0

Jan 2 2012

Metro Style Lync – codelync

codelync metro style lyncBeing CodeLync, I’m going to focus on building a Lync application on this Windows 8 tablet. It’s pretty clear that one of the main focuses of the Build conference is going to be Metro style applications, so I’m going to attempt to build a Metro style UI to replace an aspect of the standard Lync client.

Metro style applications are the face of Microsoft’s drive into the Tablet market. Metro style apps have a very clean design, and are optimised for touch. My endgame is a Metro style application that provides a small piece of Lync functionality. Hopefully something useful. Microsoft have been kind enough to provide us with a preview edition of Visual Studio 11, so all being well, the tablet will actually function as a usable development machine.

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By admin • Advanced, Blog, Developer, Expert, IntBlog, ITpro, US • 0

Jan 2 2012

etcTimeTracker Enables Law Firms to Automate Time and Billing

enablingtechnologies etctimetracker“This solution automatically tracks incoming and outgoing calls, emails, IMs, and video communications with Lync Server 2010 and Microsoft Office Communications Server 2007 R2 . Attorneys no longer have to worry about entering billing codes or client numbers. The application is available now for Lync Server 2010 customers.” “For attorneys who are busy working on cases, this is very easy. They don’t have to navigate between multiple applications,” -Vaylor Trucks, Designing Systems Engineer.

The application also embeds a notification drop-down menu into the Lync Server 2010 toolbar, for easy access to new emails, IMs, or voice-mail messages. With one click, attorneys and other legal professionals can access a contact card that includes client contact information and data related to that client, such as documents and recent conversations. Additionally, users can quickly and easily assign client or case numbers to each email, IM, or VoIP call.

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Jan 1 2012

Use Threat Management Server (TMG) to Publish Lync

uclabs tmgForefront Threat Management Gateway 2010 (TMG) is a secure web gateway that provides comprehensive protection against web-based threats by integrating multiple layers of protections into a unified, easy-to-use solution. Forefront TMG allows your employees to safely and productively use the Internet for business without worrying about malware and other threats.

Using a Lync Server Edge you can give access to external users and implement federation services. You also might want to implement publishing rules on your Threat Management Server (TMG) 2010 to implement the following additional services:

  • Enabling external users to download meeting content for your meetings.
  • Enabling external users to expand distribution groups.
  • Enabling remote users to download files from the Address Book service.
  • Accessing the Microsoft Lync Web App client.
  • Accessing the Dial-in Conferencing Settings webpage.
  • Accessing the Location Information service.
  • Enabling external devices to connect to Device Update web service and obtain updates.

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By admin • Advanced, Blog, Expert, IntBlog, ITpro, NL • 0

Dec 31 2011

New Polycom SIP Phones

polycom devicesPolycom has recently announced native Lync support for a wide variety of standard SIP phone devices which all run on the same Polycom Unified Communications (UC) software release.  This means that the large ecosystem of SoundPoint IP, SoundStation IP, SpectraLink Wireless, and VVX Business Media Phones can all now natively register directly to Lync Server, adding a variety of choices beyond the purpose-built CX device family, including the first WiFi endpoint supported for Lync 2010 Server.

The official Polycom Lync integration documentation covers in detail how to handle provisioning of the standard SIP phones en masse as well as how to further define Lync integration settings.  Additionally there is also a feature profile document which also lists the supported features and devices.

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By admin • Blog, IHV, IntBlog, Intro, ITpro, Manager, US, Webpage • 0

Dec 29 2011

Lync Dial Plan management – Startready Phonemanager

startready phonemanagerWhen dealing with many users or employees, assigning phonenumbers and managing the Lync dialing plan can quickly become a cumbersome and a time consuming task. To help ease this process, StartReady has created PhoneManager, the first and only dialplan management tool.
Created by StartReady, PhoneManager takes the manual labor out of assigning new and managing existing numbers. With one click, PhoneManager allows administrators to easily track and assign phone numbers. Additionally, it also provides an immediate overview of which numbers or number ranges have already been assigned vs. those that are still available to be issued.

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By admin • Advanced, IntBlog, Intro, ITpro, NL, Webpage • 0

Dec 28 2011

Sanoma effectiever communiceren – Startready

sanoma implementatieMet ruim 85 publiekstijdschriften en zo‟n 200 websites is Sanoma Uitgevers BV de grootste multimediale uitgever van Nederland. Tot de tijdschriften behoren onder meer AutoWeek, Cosmopolitan, Donald Duck, Linda en Margriet. In 2008 realiseerden Sanoma Uitgevers en haar dochters en deelnemingen een omzet van 515,7 miljoen euro. In de hoofdvestiging in Hoofddorp werken circa 1.000 medewerkers op redacties en ondersteunende afdelingen.

Zoals in zoveel organisaties, wordt ook bij Sanoma steeds mobieler gewerkt. Mensen zijn niet altijd achter hun bureau te vinden, maar werken thuis of onderweg. Even bij een collega binnenlopen lukt dus niet altijd, ook al omdat het aantal internationale projecten de laatste tijd flink toeneemt. Ook met traditionele communicatiemiddelen zoals telefoon en e-mail is snel communiceren moeilijk, wegens het ontbreken van ‘presence-indicatie‟: het kunnen zien of iemand aanwezig en beschikbaar is.

“Aangezien onze DMZ fysiek op een andere locatie draait, wilden we de Lync Edge Server niet op dezelfde hardware laten draaien. Hiervoor werd een tweede appliance geplaatst, die gekoppeld werd aan het internet. StartReady heeft deze tweede appliance probleemloos aan de eerste gekoppeld.”

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By admin • CustomerCase, Intro, ITpro, Manager, NL, Webpage • 0

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